OUR COLLECTIONS

FREQUENTLY ASKED QUESTIONS

FAQ'S

Do you offer shipping?

Yes, we offer shipping and local pick up.

What's your turnarond time?

Our standard turnaround time for all orders is 3-7 business days, depending on the service required. Some custom or specialized services may require additional processing time. If you need a rush order, please contact us to discuss expedited options.

How can I reach you for a custom or large order?

Fill out our custom order form.

What's your refund policy?

Return and Refund Policy

No Refunds or Returns

Thank you for shopping with us! Please note that all our items are custom-made specifically for each order. As a result, we are unable to accept returns or offer refunds.

Order Accuracy and Cancellations

Before placing your order, please ensure all details are accurate, including item specifications, personalization, and shipping information. Due to the custom nature of our products, once an order is placed, it cannot be canceled or altered.

Damaged or Defective Items

In the unlikely event that you receive an item that is damaged or defective, please contact us within 3 days of receiving your order. We will work with you to resolve the issue promptly.

We appreciate your understanding and support of our custom creations. If you have any questions or concerns, please don't hesitate to contact us at nyabcustomz@gmail.com